FAQ's
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What do you provide? - We provide ice, a cooler, USCG safety equipment, bottled water, and a light snack (6 & 8 hr cruises)
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Are your charters private? - Yes. Only your party plus our captain.
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What type of vessel are we booking? - A 35' Contender with ample seating, a refrigerator, air conditioning, and a bluetooth JL Audio System.
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Do you have a bathroom (head) on board? - Yes, we do have a bathroom on board.
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What should I bring with me? - Sunscreen, towels, a hat, drinks, food or snacks, and sunglasses.
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What if the times posted on your site don't work for me? - Call us, and we will work with you to find a convenient time.
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Can I extend the trip time during our charter? - It may be possible, if there are no scheduling conflicts. Additional fees are charged hourly.
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How many people can I bring? - Call to inquire about passengers and seating.
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What forms of payment do you accept? - We accept cash, Zelle, Square, Credit and Debit cards. (Please note: There is an added charge of 3.5% for credit or debit cards.)
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Are Gratuities Included? - No, gratuities are not included in the charter fee. A 15-20% gratuity for the Captain/Mate is customary and much appreciated.
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When is payment due? - Full payment is due prior to departure.
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What is your Inclement Weather Policy? - All charters are "Rain or Shine". We reserve the right to cancel, make changes or substitutions due to unavoidable circumstances such as severe weather, safety or mechanical issues. Lightning, hail, high winds, and torrential rain are examples of severe weather. If the captain cancels due to unavoidable circumstances prior to commencement of the trip, we will do our best to reschedule or refund your deposit. If a party agrees to begin a trip, with knowledge of impending weather, and the captain later terminates the trip, the party will not be entitled to a refund. Once a trip has commenced, the captain may terminate at any time for the safety of all aboard. A trip terminated by a party due to a member getting sick will not entitle the member to a refund or credit.
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What is your Cancellation Policy? - All cancellations must be made in writing either by email or text to avoid booking errors and miscommunications. If changes or cancellations need to be made, please be courteous and do so at least 7 days prior to your departure date for a full refund. This allows enough time to re-book the date and work with you to reschedule. Cancellations less than 7 days prior to your departure date will result in either a partial refund or full charge of the total booking fee as follows. Cancellation 4 to 6 days prior to departure will be subject to a $200 cancellation fee. Cancellation 3 days to 24 hours prior to departure will result in a charge of 50% of the total booking fee. Cancellation less than 24 hours prior to departure (or a no-show) will result in a charge of 100% of the total booking fee.